Shipping policy


Shipping Policy

This shipping policy applies to purchases made through prints.nathangallagher.com and is operated by:


Nathan Gallagher Photography Limited

Registered in England and Wales

Company number: 08354572

Registered office:

F2 East Court, Enterprise Road, Maidstone, Kent, ME10 4HS

Email: info@nathangallagher.com

Telephone: +44 7811 316218

 

 

 

1. Order Processing

 

All prints are produced to order.


Orders are typically processed within 2–5 business days before shipment.


During peak periods, processing times may be slightly extended. We will notify you of any significant delays.

 

 

 

2. Shipping Carriers and Fulfilment Locations

 

We use a mix of trusted carriers to deliver your prints safely and reliably, including:

 

  • Royal Mail

  • DHL

  • UPS

  • USPS

  • DHL Paket

  • Warenpost

 


Fulfilment is managed from locations in the United Kingdom, Germany, and the United States to optimise delivery times for international customers. 

 

 

 

3. Estimated Delivery Times

All delivery times below are estimates on a best-endeavour basis after processing has completed:

Delivery Region

Estimated Delivery Time

United Kingdom

6–10 business days

Germany

6–10 business days

Europe (EU)

6–10 business days

Norway, Iceland, Liechtenstein, Switzerland

6–10 business days

United States

6–10 business days

Canada

6–10 business days

Rest of the world

6–10 business days

 

Delivery times can vary due to local postal services, customs processing, and seasonal peaks.

 

 

 

4. Shipping Costs

 

Shipping costs are calculated at checkout based on:

 

  • Destination

  • Size and weight of the print

  • Whether the print is framed

 


All shipping costs are displayed to you before payment is completed.

 

 

 

5. Customs, Duties & Import Taxes

 

For orders shipped outside the United Kingdom:


International customers (including in the United States and Canada) are responsible for any:

 

  • Customs duties

  • Import taxes

  • Local handling fees

 


These charges are determined by the destination country and are not included in the purchase price or shipping cost.

 

 

 

6. Lost or Delayed Shipments

 

If your order has not arrived within the estimated delivery window:

 

  1. Please email info@nathangallagher.com with your order number.

  2. We will investigate with the carrier and provide updates.

 


If a parcel is confirmed lost in transit, we will offer either:

 

  • A replacement shipment, or

  • A full refund (including original shipping costs), depending on the situation.

 

 

 

 

7. Incorrect Address

 

Customers are responsible for providing an accurate shipping address at checkout.


We are not responsible for orders lost or delayed because an incorrect address was entered.

 

 

 

8. Consumer Rights

 

This policy does not affect your statutory rights under UK consumer law.